Stubhub: Myths and Reality, Winners And Losers

Tottenham Hotspur and their kit sponsors Under Armour are currently running a promotion where fans can send in their photos and/or those of family and friends for inclusion on the tunnel wall at White Hart Lane. It’s a great idea – the last thing that the players see as they run out is the joy that they bring to their supporters, a reminder of when it comes to it, when they escape from the protected cosseted world of a modern Premier League professional footballer, they should be doing it for their fans.

Under Armour and Spurs use the language of loyalty to entice supporters. ‘Earn Your Spot’ at the Lane, ‘Love Your Spurs? Then Prove It’. ‘Your Spot In Spurs’ History is Waiting’. They understand the power and emotional pull of being a fan. They know what the club means to us but when it suits them, the relationship is only one way. We keep on giving, whether it be astronomically high ticket prices or creating an atmosphere as on Saturday or at most away games to lift the side from beginning to end. They reciprocate with all the depth of throwaway advertising copy about heroes and history.

When it comes to it, Spurs give us Stubhub. Tottenham On My Mind is part of Stop Stubhub, a campaign to end the club’s ties with the US based ticket reselling agency with the sole rights to sell on tickets for sold-out home matches that have been already been purchased by season ticket holders and members. The campaign by a group of Spurs writers and the Tottenham Hotspur Supporters Trust has gathered momentum over the last couple of weeks. The online petition is a simple way individuals can support us. Also, we have had positive feedback from other clubs and the Football Supporters Federation and Sharon Hodgson MP who has longstanding concerns about the operation of ticket resellers regarding concert tickets.

The Chelsea game has brought the issues into sharp focus, so let’s see where we are after a week and bust a few myths that surround Stubhub and the campaign.

First up: when the scheme was announced in the summer, many of us feared that by enabling ticket-holders to set their own price, this would lead to exorbitant profiteering far in excess of the wildest dreams of any street-corner tout. Spurs denied this would happen but the Chelsea game proved them totally wrong. Six days before the game, one pair of tickets was on sale for £1260. The day before, top price was nearly £1000 a pair and not one ticket was available for less than £95. Sellers sought a mark up of 10 and in one case 15 times face value.

We also said this opened the way for tickets to be bought purely for resale and profit. We have no way of knowing this to be true. However, we have heard of one fan who sold his tickets early on at face value plus just a recouping of the Stubhub fee, only to find them back on the site a few days later at a vastly inflated price. Buying to sell. So much for an honest price.

Is this what Spurs really intended? I can conclude one of three things. They could be staggeringly naive about the way fans buy and sell tickets, which from what little I know about the inner sanctum could actually hold water. It could be that they don’t care, which is to my mind negligent and shows their pro-supporter rhetoric to be the hot air it most certainly is. The third option is that they were prepared to tolerate it because they knew this is where Stubhub make their money. If Stubhub see the Spurs contract as attractive for this reason (the higher the selling price, the higher their fee), they are going to bid top dollar for the rights. So in this scenario, Spurs turn a blind eye while Stubhub rub their hands as fans are ripped off.

I don’t know which aspect of this deal infuriates me most: a company that ruthlessly exploits the low supply/high demand equation at Spurs with a popular, well-supported and achieving side that has a small ground, or the club that is apparently prepared to condone this sorry state of affairs.

What we also found out this week is that there are alternatives. Stubhub’s deal with Celtic does not allow reselling or tickets to be listed above face value. Parkhead is much bigger than the Lane, so Stubhub had less bargaining power. Spurs could and should have been stronger. The other alternative remains of course the ticket exchange, either in the same format as existed BS (Before Stubhub) or in a modified format.

The old set-up was open to members only, precisely those people who ‘love their Spurs’ and have paid up front to improve their chances of getting a match ticket. A few people have said, as did a commenter on last week’s Stubhub post, that it’s only a small proportion of tickets, less than 1%. But at least members would have had a chance of getting one of those 226 that were on Stubhub last week, and at face value rather than going to fans who could justify the huge premium. It’s expensive enough and hard enough to get a ticket in the first place. A benefit of membership has been removed but the price hasn’t fallen.

Last one: who could begrudge a fan who makes a few extra quid from selling his ticket? If someone is fool enough to pay, sod ‘em. Probably some stupid football tourist anyway.

There’s nothing about individuals in my writing on this topic or in the campaign statement. Do what you like with your ticket, although in reality you can’t because of the small print in the terms and conditions that means you can’t in theory give it to your daughter, son or mate but you can sell it on at a vast profit provided you go through Stubhub. The campaign is focussed solely on the club for allowing this state of affairs and to work with them to suggest an alternative where fans can sell on unused tickets without taking a loss.

If you are selling to pay for your season ticket, the club need to know about the absurdity of creating prices that force some people into this option. Finally, the sellers on Stubhub weren’t just making a few quid, they joined by unscrupulous resellers buying and selling purely to make a profit.

This week the club announced reduced price tickets for the Europa League and the League Cup, a significant success for the Trust who have lobbied for change on behalf of supporters. It shows that the club may be sensitive to feedback after all. Stop Stubhub has a realistic target of setting up an alternative for two years’ time when the present contract expires. Consistent consultation should become part of the fabric of the club. The new stadium is not so far away. More seats changes the whole balance: they will need to work harder with us fans to fill the ground. Now’s the time to continue the process that the revamped Trust have begun because Spurs will be making plans now. Remind them that they need us.

For more on this, read Total Tottenham and the Fighting Cock Sign the petition now: Stop Stubhub 

From Panto To Blockbuster: Spurs In Clash Of Titans

Billed as the clash between master and apprentice, this game transcended the hype.  In place of Mourinho’s knockabout pantomime villain schtick, we saw raw, compelling drama, a riveting spectacle in technicolour, 3D and surroundsound.  

This is what top class football looks like and Spurs were worthy contenders with every right to be there. There wasn’t a moment’s respite to be had as fortunes ebbed and flowed. It was tight and tense with a series of confrontations in every area of the field, the outcome of any one of which could decide the final result. At the finish, the relief that infused the pleasure indicated what more has to be accomplished to keep us up there as the season unfolds.   

Over the course of 90 minutes, we ran through the entire gamut of emotions. At kick-off it was hope and expectation. The media framed this as a battle between the managers but that fades to grey compared with the genuine edge surrounding this fixture. While early afternoon start-times never feel right, come the whistle the aggravation, the desperation to win against a side where we have a poor record, generated a powerful roar that drove on the early frantic exchanges. Make no mistake – the significance of this match went way beyond league position or London bragging rights. This was the real test of our credentials as a rising force and of the new Tottenham team. 

At Spurs, we know what follows expectation – disappointment. But these days there’s something different in the air. We had the better of a cagey first half hour. For much of the time the two formations matched up precisely, basically a 4-2-3-1, with Spurs making more of our possession. Dembele was busy, Eriksen the focal point and Townsend confident enough to take the attack to Chelsea down their left.  

Then the goal, a carbon-copy of the move that created the opener against Norwich. The same players, Soldado a touch to Eriksen who then slid the ball through to the onrushing Sigurdsson coming into the box on the diagonal, covering the same blades of grass. Instead of the far corner, Siggy drove on after a half-tackle to stroke it home at the near post. Part improvisation, part training ground and in the stands, pure joy. 

This was our best spell. Townsend became more prominent, his runs troubling Chelsea’s left hand side. His time at QPR has given him a confidence and determination to take the opportunity of first team football presented to him this season. He’s stronger and while Cole was unimpressed by his exaggerated stepovers, he’s overcome his main problem, a lack of awareness of what’s around him and is now a better judge of when to hold it and when to pass. He helped set up the move that enabled Paulinho to shoot inches wide at the near post. 

In these narrow margins games are won and lost. Our justified optimism was tempered by niggling doubts. As that ball slipped by the post, we knew chances would be few and far between. Whatever the pressure, they needed to go in. 

Sure enough, Chelsea came back into it towards the end of the half. They did not take the couple of chances that came their way and on one occasion Vertonghen tackled heroically to thwart another good opportunity.   

At Loftus Road, Redknapp may have taught Townsend how to become a Premier League winger but he also left him with some bad habits. Wide men have to get back to cover but too often he was drifting in no man’s land. Mourinho targeted our wings as the weakness from the beginning. In the first half, it was long balls from defence. During one injury break, Luiz and Ramirez were animatedly discussing how to float curling passes into the gap down our left. Naughton and the diligent, hard-working Siggy put paid to that apart from one move.  

Not so on the other side. A change in tactics with Ramirez moving to the middle and Mata coming on decisively shifted the balance of power. They pressed hard and were first to every loose ball. We began to be caught in possession. We looked up and no one was available as Chelsea flooded the midfield. Repeatedly exposed down the right and unable to get hold of the ball, Townsend came off to be replaced by Chadli as Villas-Boas desperately tried to catch up before the Blues ran away with the game. 

Pleasure turned to pain as our opponents took over. There is nothing more anxiety-provoking than the fine margins of an offside trap. With Torres running the channels and a midfield apparently perfectly adapted to defeat the trap, this was a stomach-churning time. Demeble worked tirelessly but Eriksen disappeared, Soldado could not hold the ball and contributed little and Chadli despite his imposing build melted away shortly after he appeared.  

Lloris was outstanding, several sprawling saves with body and feet at the onrushing forwards and fearlessly coming far from the comfort of his line to punch away the growing number of free-kicks curling into our box. Last week I noted that one of the factors behind our defensive security this season was that we were giving away fewer unnecessary free-kicks in our half. However, under pressure we gave away one too many, Terry equalising, too much room in the box.  

These were anxious times. AVB kept adjusting – Holtby for the fading Eriksen – but Chelsea dominated, at least until Torres was sent off. I have not seen any replays of this game so I’ll leave it to the comments section to judge what did and did not happen. I saw him go for the man not the ball as he and Vertonghen challenged but didn’t see an elbow. Already booked, the ref gave a second yellow.  

What I can be certain of is that this once fine footballer spent the entire match enveloped in a red mist of bitter frustration. Fine by me – he’s less effective that way – but if he spent half the energy expended in niggles, pettiness and feeling hard-done by on actually playing football, he could be great again.

His dismissal was the final shift in the game’s equilibrium. Full circle – the match ended in hope and expectation as Spurs came forward purposefully and with patience, shifting the ball from side to side to stretch the ten men. At one point Dawson, 30 yards from their goal, was our mst withdrawn outfield player. It nearly worked. Defoe was on for Soldado, a bold substitution from AVB to take the game to Chelsea despite the pressure we were under. He found space but missed the two chances that came his way. Fine margins again. 

Going home – relief to be honest. A point in a game we could have lost. We competed well but were overwhelmed too easily at the start of the second half. Eriksen and Soldado contributed little. Eriksen seemed unsure about his positioning when Chelsea had the ball and was aimlessly too far forward. Wingers have to track back. Chadli appeared lost.  

Siggy worked very hard all game. Naughton at left back did OK defensively but because he is not as comfortable on the ball as most of his team-mates, he gets caught in possession. Also, full-backs are important in our attacks, pushing up allowing our wide-men to come inside and get into the box, in turn vital if we have only one up front. Naughton is also right footed, so he comes inside too, denying us the options.

And what about the managers? A first-half match up with Our Andre getting more from his men than Jose the ugly sister but Mourinho ran the second period with Villas-Boas on the catch-up with considered substitutions to shift a balance that tipped finally only with the red card.

Spurs Catch Villa With Their Pants Down

Last night Spurs cruised to an easy win against Villa in the League Cup. Four goals, all of them good but the first was a peach, Defoe delicately heading in Holtby’s delightful chip, delivered with the touch of a major-winning golfer that took out the entire defence in a single moment.

One theme of the blog this season has been the club’s development in the safe hands of Villas-Boas, now that he has the unequivocal backing of his chairman. Our Andre is rightly keen to have a go at all competitions and play a strong team in the early rounds of the EL and League Cup. I agree but it was clear to both of us that players tired towards the end of last season. He’s put that right by improving the quality and depth of the squad. Now we have genuine choices and the players are ambitious to play regularly.

Just take a look at the team sheets from last night – Villa fielded a reserve side, we put out an alternative first team. Not only that, he has players who suit his preferred basic system, so they slot in and are comfortable together. Different players, same set-up. When changes are made, they all slot in smoothly, rather than fitting together like an Ikea cupboard in the hands of yours truly. They know their manager wants them to do. There remains uncertainty – we weren’t as fluent as we can be for much of the time – but it works very well.

Contrast with a couple of years ago. We played a home Europa League tie, PAOK I think but can’t recall (sums up the EL but there you go), brought in decent players to the back four but they had not played together as a unit. Result – chaos and defeat. You sense that won’t happen under Our Andre. Three matches in six days, all won and rather than being tired, Spurs have created a winning momentum to take into Saturday and beyond.

Unfortunately there’s a limit to the value of games like these in judging the true merit of our players, because they get more space than is the case in the Premier League. However, Holtby stood out like a beacon, all effort and he’s got that left foot working a treat. As on Sunday, he found the channels and willing runners. He’s clearly desperate to become a first choice.

Sandro and Paulinho have the air of a long-term partnership that is going to be so good, and another goal from Paulinho, this one from a near post corner. Defoe took his chances well, scoring a second by taking the ball calmly round the keeper. He also had a hand in the build up for Chadli’s effort, our third, and began the move that led to his opener. Kane did well enough too, showing that he’s best not as an out and striker but when he can move around up front.

Having said all of this, Villa could have come back into the game when Tottenham were a goal up, after an incident which some are calling one of the best moments in football they have ever seen. Helenius ran through on goal, Vertonghen in hot pursuit. Superjan fell over and as he tumbled, grabbed the nearest point of stability, which happened to be the Villa player’s shorts. They came down but Helenius stayed upright, valiantly shooting with his shorts around his ankles, exposing his jockstrap to the watching millions. It’s what the game needs to remain popular.

No complaints if that had been a penalty and if so, Jan would have been sent-off. However, the referee allowed play to continue, I guess because he judged that Helenius did not seem to be impeded greatly. We can laugh about it now, suspect Paul Lambert isn’t amused. For Spurs, another four goals, none conceded, plus a feeling that things are going our way. Can’t complain about that.

I can’t claim to have seen every second of this one due to a combination of a flickering stream and domestic chores. Tottenham On My Mind – the Spurs blog that’s HONEST about housework. Ask yourselves this – do other blogs have an explicit position on hoovering?

Also a slight disruption to the routine at home this season, hence a couple of missed matches. I won’t dupe you into believing I have seen a match when in fact I haven’t so I would rather not write a report. But I’m still around, as a few regulars have asked, and no plans to change what the blog covers.

Yesterday’s launch of the Stop Stubhub campaign led by Spurs writers and the Supporters Trust generated a real buzz. Register your support by signing the petition here: www.change.org/stopstubhub More info, including our statement in yesterday’s article

Stop Stubhub: A Fans’ Petition

This morning Tottenham On My Mind is proud to join fellow Spurs writers and the Tottenham Hotspur Supporters Trust in publishing a statement condemning the club’s deal with Stubhub as not being in the best interests of supporters. We invite fellow fans to sign the petition opposing the reselling of tickets on the Stubhub site.

Last spring I was one of the first bloggers to criticise the arrangement which has drawn widespread complaints and damages the reputation of the club we all support. With a growing backlash against high prices in the Premier League, it is unacceptable that the club condones the reselling of tickets at an exorbitant premium.

Yesterday morning, there were 226 tickets available for the sold-out game against Chelsea this Saturday. One pair was on sale for £1265. There were 82 tickets each costing over £200, ranging from £200 to over £500, including one junior ticket for nearly £400, about 15 times its face value.

It’s plain wrong. We want Spurs supporters opposed to this state of affairs to sign the petition to demonstrate the strength of feeling about the scheme. We understand the club are tied into a two year contract, which of course we cannot change, so our aim is to establish a dialogue with the club and work together to create a fairer scheme to replace Stubhub when the contract finishes. Therefore there is a realistic, specific purpose and goal to this petition, as part of a campaign that will run throughout the season and beyond. With your help we can make a real difference.

Stop Stubhub – sign the petition here

We are Tottenham Hotspur supporters who believe the club’s deal with StubHub is not in the best interests of fans buying or selling tickets, and has serious implications for football supporters in general.

 

With a growing backlash against ticket pricing at the top level of the English game, a deal which best serves the interests of those wishing to make a profit from their fellow fans damages the reputation of Tottenham Hotspur Football Club (THFC).

 

The way StubHub works is intrinsically against the best interests of supporters. The absence of restrictions on pricing has led, in some cases, to tickets being listed at up to 1,000% of face value. The average list price for a ticket on StubHub vastly outweighs the ticket’s face value. THFC and StubHub actively encourage supporters to list tickets at high prices, emphasising the seller’s freedom to determine a ticket’s list price is a benefit in publicity for the service.

 

We would like to have seen an upper pricing limit introduced, in line with MP Sharon Hodgson’s attempt to introduce legislation in Parliament to restrict the resale of tickets to 10% above face value. THFC has an ideal opportunity to set an example by aligning itself with this initiative, therefore gaining respect and goodwill.

 

We note that secondary ticket agencies have been described as “legalised touts” by Malcolm Clarke, the chair of the Football Supporters Federation. Furthermore, we note that the Tottenham Hotspur Supporters’ Trust has called for tickets to be sold at face value.

 

After the Swansea game, the first game for which tickets had changed hands via StubHub, we received reports of supporters having to wait for over an hour at the StubHub pick-up point, with some missing up to 35 minutes of the first half because they were still waiting to be handed their tickets.

 

We have concerns about the effect this deal has on the value of existing membership schemes because of the number of tickets that will be made available to members. We also have concerns about a number of security issues.

 

We believe the club’s deal with StubHub should be terminated at the earliest possible opportunity. It should be replaced with a scheme in which the club buys back and sells tickets at face value, possibly through an existing ethical ticket exchange. We would also like to see resale to existing club members prioritised.

 

We would like to see THFC work with fans’ organisations and other clubs to create an ethical, fair and safe secondary ticketing system, possibly looking to shape legislation to regulate the market.

 

This deal was agreed without consulting the supporters it directly affects, and has been implemented without their consent. Such actions undermine the efforts of everyone trying to build a constructive dialogue between the club and its fans. We therefore ask that, in future, proper consultation – which means more than informing fans after the event – takes place over any measure that directly affects fans.

 

Total Tottenham website

The Fighting Cock website

Dear Mr Levy website

Alan Fisher – Tottenham on my Mind

TottenhamBlog

Mel Gomes @ The Substantive website

Spurstalk website

Chris Miller – WindyCOYS.com 

Martin Cloake, author and fan

Supported by the Tottenham Hotspur Supporters Trust

 Sign here: www.change.org/stopstubhub

Background: if you’re not familiar with the way this all works, until the end of last season, ticket holders unable to attend a sold-out game could resell them through the club’s ticket exchange. Spurs deducted commission, the rest went to the ticket-holder. There are two key differences between this scheme and Stubhub:

  • the tickets were sold on at face value. On Stubhub, sellers can not only charge what they like, the freedom to do so is encouraged as a benefit of the service
  • the tickets were available only to Spurs members. On Stubhub, anyone can buy them, including away fans. This also reduces the value of being a member.

This opens up the possibility of away fans in home sections and of tickets being bought purely to sell on at a profit, as we regularly see on reselling sites for sold-out concerts.

The feeling is inescapable: Stubhub see Spurs as easy pickings. In the eyes of the supporters, we have a rich, vibrant heritage, a fine team and loyal fans with a deep attachment to our home ground. All Stubhub see is profit. Small ground, supporters desperate to see their team: high demand and limited supply, it’s ripe for exploitation.

We have links with supporters of other Premier League clubs opposed to similar deals and the Football Supporters Federation

I’ll keep you posted re progress. Follow the campaign on Twitter #StopStubhub

Thank you for taking the time to read this and I look forward to your support.

Regards, Alan